Tao of Sports Ep. 23 - Robert Kingston (Director of Ticket Services, Sacramento

Tao of Sports Ep. 23 - Robert Kingston (Director of Ticket Services, Sacramento

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Robert Kingston oversees ticket services for the Sacramento Kings, focusing on sales, customer service and relationships. With Maloof Sports & Entertainment for the past 7 years, Kingston talks about how to keep fans around after the first initial purchase, what NBA teams look for in terms of new prospecting of potential customers, and the development of a sales staff from top to bottom. Kingston discusses identification traits in both customers and complainers, fostering one while not ... Más informaciones

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